Reservation
Booking terms
I. Online purchases and gift card redemption
The following is the procedure for making reservations via the reservation system:
1. The Client can choose from the offered package deals and standard overnight stays listed in the reservations table.
2. Having reviewed the package information and price, the Client shall choose the check-in and check-out dates for the selected room as well as additional features or packages.
3. The Client shall continue to the next step and fill out the online form: provide personal information and any additional remarks regarding the reservation.
4. Having filled out the form, the Client shall choose one of the following methods for advance payment:
* Payment by credit card (Visa, Mastercard, Eurocard)
* Payment by bank transfer (EVP International)
* Gift card redemption
5. A certain value of the gift card shall be selected and the entire gift card amount shall be paid online.
II. Payment and reservation cancellation
1. The Client shall make the advance payment using one of the available payment methods and shall pay the remaining amount at check-in at the Medical Spa.
2. The Client does not need to cover any costs related to making the reservation.
3. If the Client cancels the reservation no later than 3 days before the check-in day, the advance payment shall be fully refunded by the Medical Spa within 21 days.
4. If the Client cancels the reservation less than 3 days before the check-in day, the Medical Spa shall not refund the advance payment.
5. If the Client books a promotional package at a promotional price offered by the Medical Spa and later decides to change the reservation, the Medical Spa retains the right to recalculate the final price based on the effective price list.
III. Liability
1. The Client must provide correct and accurate information when filling out the reservation form. The Medical Spa shall not be liable for incorrectly selected check-in or check-out dates, or other incorrect data entered by the Client.
2. Correct and timely payments made by bank transfer shall be the liability of the EVP International electronic payment system.
3. Neither the Medical Spa nor the company providing online reservation services shall be liable for any system failures and/or inaccessibility that occur not to their fault.
IV. Personal data
By making reservations or purchasing gift cards the Client agrees that his/her personal data will be entered into the customer database. These data will be used to finalize the purchasing process. The Client’s personal data shall be handled and managed pursuant to the Law on Legal Protection of Personal Data of the Republic of Lithuania (hereinafter referred to as the Law). The rights of the data subject shall be upheld in accordance with Articles 23-27 of the Law. The data subject has the right to refuse for his data to be handled for marketing purposes at any given time. If the data subject wishes to unsubscribe from newsletters, he/she has to click on the respective unsubscribe button in the newsletter.
V. Agreement with the rules
By checking the “I have read and agree with purchase order rules” box, the Client confirms to have understood and agreed to the conditions set forth in the of the Rules for Online Purchases and Gift Card Redemption. Those who do not agree with the rules will not be able to complete the purchase order or redeem a gift card.
VI. Gift card redemption
- Gift card holders can use the entire gift card value to pay for the services offered by the Medical Spa Eglės Sanatorija (Eglės Sanatorija UAB).
- If the total price of the selected services exceeds the gift card value, the Client shall pay the difference in cash or by credit card.
- A gift card cannot be exchanged into cash.
- A gift card can be redeemed within 12 (twelve) months from its purchase, unless indicated otherwise.
- If the gift card is not redeemed within its validity period, it shall be deemed expired and void.
- Gift card can be extended one time for 2 (two) months before it expires, that cost 10 (ten) Eur.
- Tax invoices are not issued for purchases on which gift cards are redeemed.
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